How to Change Your Organization’s Culture to Be More Human-Centered

MUFG Investor Services’ CEO is John Sergides. He sat down with Jessica Abo to talk about the challenges that the asset servicing industry is facing, how his company is dealing with them, and his advice for leaders who want to connect with their employees. John Sergides understands what motivates clients and the direction they are taking as a result of his personal and professional experiences. He claims to understand the importance of surrounding himself with the right team and maintaining contact with the client base.

As CEO of MUFG Investor Services, an industry leader in fund administration, asset servicing, banking, and fund financing, he collaborates closely with the firm’s parent company, Mitsubishi UFJ Financial Group, one of the world’s largest banks with $3.3 trillion in assets. He has seen firsthand how a firm culture responds to a person’s personal challenges as someone who has had major surgery several times. He believes that running a business entails dealing with people as human beings, and that how a company deals with people during difficult times will define it.

He sat down with Jessica Abo to talk about the challenges his industry is facing, how his company is dealing with them, and how organic growth, valuing your employees, and taking risks can help you make quantum leaps in business.

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