Obsidian Systems streamlines business operations with Atlassian

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Obsidian Systems, a supplier of open-source software solutions, has significantly improved its business processes by integrating Atlassian’s suite of tools, including Confluence and Jira, into its operations. The move comes after a need for a more efficient and centralised way of managing information was identified.

Karl Fischer, CTO of Obsidian Systems, recalls a crucial moment that led to the switch: “Obsidian was on a call with a customer, and the information on the corporate Wiki was outdated. We ended up looking like a fool in front of the customer. Obsidian needed to switch over to use a better way of inputting information to deliver a better experience for the customer.”

To address this issue, Obsidian Systems decided to centralise all documentation in Atlassian Confluence. The platform’s ease of use and rapid content building capabilities proved invaluable in migrating existing information. The company also transitioned from on-premises Confluence to cloud-based Confluence, which provided increased flexibility.

Obsidian Systems’ journey with Atlassian began ten years ago, starting with Confluence and evolving to include other tools such as HipChat, Jira, Bitbucket, and eventually Slack when Atlassian acquired the platform. Today, the company primarily uses Confluence and Jira, with the latter proving to be a powerhouse solution for the business.

Jira has been customised to fit Obsidian’s unique needs, including HR management, KPI tracking for engineers, and alert management. Additionally, it integrates seamlessly with other tools used within the business. “Jira is a super customisable solution to tailor-make processes and can be customised to all our business processes,” says van Staden.

Integrating Jira with Obsidian’s systems proved to be relatively easy, thanks to Atlassian’s robust documentation and supportive community. Since then, Obsidian has become an Atlassian partner and has integrated Atlassian’s solutions with some of South Africa’s top banks. “Of all the products I have used, Atlassian product suite documentation is the best,” says van Staden, further highlighting the user-centric approach that Atlassian takes in its product offerings.

Obsidian Systems’ successful implementation of Atlassian’s suite of tools demonstrates the company’s commitment to delivering the best possible experience for its customers and streamlining its internal processes.

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